Refund & Return Policy

Effective date: 6 September 2026

Rinsivo is operated by UnicornKart LLC. This policy applies to purchases made through Rinsivo.shop and does not limit rights available under applicable consumer law.

Damaged, defective, missing or incorrect items

Contact contact-us@rinsivo.shop within 48 hours of delivery. Include your order number and clear photos or video showing the product, packaging and issue so we can assess the request.

Personal hygiene items

Eye-rinse cups are personal hygiene products. For health and hygiene reasons, change-of-mind returns cannot be accepted after the packaging has been opened or the product has been used.

Unused and unopened items

Contact us before sending anything back. Eligible items must be unused, unopened, in their original condition and returned only after approval. Returns sent without approval may not be accepted.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times vary. Original shipping charges may be non-refundable unless the item was damaged, defective or incorrect, or applicable law requires otherwise.

Non-returnable items

Used or opened hygiene products, items damaged through misuse, and items returned without the original components or packaging are generally not eligible for a change-of-mind refund.